On line ✾ Francis Francis X1 Ground Coffee Machine, Red
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Product Details
- Amazon Sales Rank: #171708 in Kitchen & Housewares
- Brand: Francis Francis by illy
- Model: X1
- Dimensions: 11.81" h x
10.24" w x
9.84" l,
20.00 pounds
Features
- Ground coffee espresso machine
- unique design
- steel machine
Product Description
Ideal for connoisseurs who love preparing authentic espresso the traditional way, using ground or whole bean coffee (if you have a grinder).
The X1 features new state-of-the-art electronics and automatic boiler refill. Featuring all new electronics and updated controls, this retro-futuristic espresso machine designed by Italian architect Luca Trazzi comes in a handsome finish & range of colours that make a bold statement in any kitchen.
This machine comes with a 2 year working parts warranty.
Customer Reviews
Most Helpful Customer Reviews
12 of 12 people found the following review helpful.
ABYSMAL AFTER SALES SERVICE & CUSTOMER RELATIONS
By S. Haselden
I had the X1 for nine months when it developed a fault in the steam arm and a large piece of enamel flaked off the drawer front. EuroFoodBrands of Sywell, Northampstonshire are the UK importers and the machine had to be sent back to them under the terms of the 2 year warranty. They offered to collect but only on the understanding that the machine would not be insured during transit and if lost or damaged in transit this would be my responsibility. I was not happy about this and John Lewis whom I bought the machine from offered to transport it at their risk. Five weeks later I got the machine back. In the meantime, EFB had delivered it to the wrong workshop where it sat until John Lewis phoned to see what was happening and it was then transferred to the correct workshop (John Lewis had to arrange this transfer!). EFB refused to replace the drawer front stating that the guarantee only covered working parts. However the guarantee clearly states replacement of any part found to have a manufacturing default within the guarantee period. In the end John Lewis paid for the drawer front. John Lewis told me that they found EFB a very difficult company to deal with (I also had difficulties when contacting them direct) and that they were sending a report to their company's Head Buyer as they were so concerned about the after sales service. As well as paying for the replacement drawer front, I received £20 in compensation and a huge bouquet of flowers from John Lewis in recognition of the problems experienced with EFB. But no apology at all from EFB. Yes, this is a nice looking machine, makes a good cup of coffee but YOU HAVE BEEN WARNED IF YOU NEED TO GET IT REPAIRED UNDER THE TERMS OF THE GUARANTEE
16 of 17 people found the following review helpful.
Italian manufacture - looks good on the outside......
By Mr. R. A. Flood
I must admit I was prejudiced against this Francis Francis machine because we already have several coffee and espresso makers - but my wife wanted it and bought it. Made reasonably good coffee, but water container far too small. First problem: none of our cups fitted underneath the spout. Second problem: the "divider fitting" for two cups kept falling off and frequently ended up in the rubbish bag. Third problem: the temperature guage stopped working after six months. Fourth (and final) problem - and not yet one year old. Loud bang while making coffee this morning, house contact breaker and ELB tripped. As an electronics engineer I'm supposed to repair things so I opened the housing and discovered a component on the circuit board had failed s/c, blowing a 10 amp fuse, house breakers etc. Only fix for this is to order a new board. Circuit design is poor but when uP chips are less than 10c a dozen who is going to bother to design a proper analogue circuit ? Considering the Francis Francis has a metal housing and mixes two rather incompatable elements - electricity and water - I don't think the wiring is done especially well. While inside the thing, I noticed the sensor for the temperature guage has also failed.My wife bought her machine in the UK and had it shipped down, so chances of a Spanish dealer honouring the warrenty are poor.Overall opinion: looks good in the kitchen, but quality of manufacture is poor. Don't expect it to last.
2 of 2 people found the following review helpful.
bean me up scotty
By PNg bean lover
got is a a wedding present and i love it.. what more do you need,it froths, your milk, heats your water and best of all make agreat brew... yep recommed it.. go in tickle your bean
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